support@mahaparvtechonologies.com
Preferred for support requests, billing questions, complaints and grievances.
Support
Grievance & Support Information
If something is not working, an invoice looks wrong, or you are unhappy with how a matter has been handled, this page tells you exactly how to raise it and what to expect in return.
Contact Channels
Where to reach us
Email is preferred for anything that needs a record. Every enquiry, complaint and grievance sent to the address below is logged.
Phone
Attended on working days, Monday to Saturday. Urgent matters relating to a live system are best raised by phone and confirmed by email.
Written correspondence
Mahaparv Technologies LLPA/P Kasegaon, Tal-Walwa, Dist-Sangli,
Kasegaon, Govt. Colony,
Kasegaon Police Station, Miraj,
Sangli – 416415, Maharashtra, India
Raising a Matter
How to raise a support request or grievance
Send an email to support@mahaparvtechonologies.com using one of these subject lines, so that it reaches the right queue:
- "Support Request" — a technical issue or question about a system we built
- "Billing Query" — an invoice, payment or account question
- "Cancellation Request" or "Refund Request" — see our Refund & Cancellation Policy
- "Privacy Request" — a question about your data, per our Privacy Policy
- "Grievance" — a complaint about our service, conduct or a decision we have taken
Please include
- Your name and business or organisation name
- A contact number and email address
- The project, service or subscription concerned
- Invoice number or payment reference, if relevant
- A clear description of the issue, with dates
- Screenshots or documents, where they help
Please do not include passwords, one-time passwords, complete card numbers or banking credentials in any message to us. We will never ask you for them.
What to Expect
Our response commitments
These are the timelines we work to for matters raised through the channels above. Where a signed support agreement specifies different response times, that agreement applies.
Acknowledgement
We acknowledge receipt within three (3) working days, confirming what we have understood and what we need from you.
Review
We examine the matter, check records and, where relevant, investigate the system concerned.
Response
We respond with our findings and proposed resolution, normally within seven (7) working days of receiving complete information.
Closure
Once the matter is resolved, we confirm the outcome in writing so that there is a clear record for both sides.
If a matter takes longer
Some issues — particularly those involving third-party providers, banks or payment gateways — take longer to resolve than the timelines above. Where that happens, we tell you why, what we are waiting for, and when we will next update you. You will not be left without a response.
Escalation
If you are not satisfied
We would rather resolve a problem directly than have it become a dispute. If the response you receive does not resolve the matter, escalate it using the steps alongside.
Nothing on this page restricts any right or remedy available to you under applicable Indian law.
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Reply on the same email thread
Respond to our reply explaining what remains unresolved. Keeping it on one thread preserves the full history of the matter.
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Send a formal grievance
Write to support@mahaparvtechonologies.com with the subject line "Grievance — Escalation", referring to the earlier correspondence. Escalated grievances are reviewed by the designated grievance contact of Mahaparv Technologies LLP.
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Written notice to the registered office
Where you wish to place a matter formally on record, send written correspondence to our registered office address, marked for the attention of the Designated Partners.
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Dispute resolution
If the matter still cannot be resolved, the dispute resolution and governing law provisions in our Terms & Conditions apply.