Privacy Policy

1. Scope of this policy

This Privacy Policy explains how Mahaparv Technologies LLP ("Mahaparv Technologies", "we", "us" or "our") handles information when you visit this website, contact us with an enquiry, or engage us for software development, digitization, automation, AI or related technology services.

Mahaparv Technologies LLP is a Limited Liability Partnership incorporated in India (LLPIN ADA-3156) with its registered office at A/P Kasegaon, Tal-Walwa, Dist-Sangli, Kasegaon, Govt. Colony, Kasegaon Police Station, Miraj, Sangli – 416415, Maharashtra, India.

By using this website or sharing information with us, you agree to the practices described in this policy. If you do not agree with any part of it, please do not use this website or submit information to us.

2. Information we collect

2.1 Contact information

When you contact us through the enquiry form, by email, by telephone or through any other channel, we may collect your name, business or organisation name, email address, telephone number and any other details you choose to include in your message.

2.2 Business and project information

When you engage us for a project, or discuss a possible engagement, we may receive information about your business — how your processes work, what systems you use, sample documents, requirement documents and, where you provide it, existing business data for the purpose of migration or testing.

This information may include personal data belonging to your own customers, employees or contacts. Where that happens, you remain responsible for the lawfulness of sharing it with us, and we process it only on your instructions and for the purposes of the engagement.

2.3 Website usage information

Our website and its hosting provider may automatically record standard technical information such as your IP address, browser type and version, device type, operating system, referring page, pages visited and the date and time of access. This information is generated by ordinary web server operation and is used for security, troubleshooting and understanding general usage patterns.

2.4 Information we do not ask for

We do not ask you to submit passwords, one-time passwords, complete payment card numbers, bank account credentials, Aadhaar numbers or other sensitive identification details through this website's enquiry form or by email. Please do not send such information to us through these channels.

3. How we use information

We use the information described above for the following purposes:

• To respond to your enquiry and provide the information you have asked for
• To prepare proposals, estimates and project scope documents
• To design, develop, deploy, support and improve the services and software we provide to you
• To communicate with you about an ongoing project, including updates, questions and delivery
• To raise invoices, record payments and maintain accounting records
• To provide support and to address issues, complaints and grievances
• To operate, secure and improve this website
• To comply with applicable legal, tax and regulatory obligations in India

We do not sell your information, and we do not share it with third parties for their own marketing purposes.

4. Service delivery and project data

During a project we may be given access to systems, accounts, files or data belonging to you. We use such access only for the purposes of the engagement, limit it to the personnel who need it, and stop using it once it is no longer required or when you withdraw it.

Where a written agreement between you and Mahaparv Technologies LLP contains specific confidentiality or data handling terms, those terms apply to your project data in addition to this policy, and prevail in the event of any inconsistency.

5. Communication

We may contact you by email, telephone or messaging services in connection with your enquiry, your project or support requests. Operational messages relating to an active engagement — for example delivery notices, invoices or service notifications — are a necessary part of providing the service.

If we send occasional updates about our services or products that are not necessary for an active engagement, you may ask us to stop at any time by writing to support@mahaparvtechonologies.com, and we will act on that request.

6. Payment processing

Where payments are made to us, they may be processed through third-party payment service providers, banking channels or online payment platforms. Those providers operate under their own terms and privacy policies.

For our own accounting and statutory records we retain transaction-level information such as the invoice number, amount, date, payment status and the reference or transaction identifier supplied by the payment provider.

7. Cookies and website usage

This website uses cookies and similar technologies only to the limited extent described in our Cookie Policy. That policy explains what is set, why, and how you can control cookies through your browser settings.

Certain resources on this website, such as fonts, stylesheets and script libraries, are delivered from third-party content delivery networks. When your browser requests those files, the provider receives standard request information including your IP address.

8. Third-party service providers

To operate our business and deliver services, we rely on established third-party providers. Depending on the engagement, these may include:

• Website and application hosting providers
• Email and communication service providers
• Payment service providers and banking partners
• Cloud infrastructure and storage providers
• Software development, monitoring and support tools
• Artificial intelligence and machine learning service providers, where an engagement includes AI features

We share information with such providers only to the extent required to deliver the service concerned. Each provider handles data under its own terms and privacy policy. Where an engagement involves sending your data to an AI or other external service, we identify that arrangement to you before it is implemented.

9. Data security

We take reasonable technical and organisational measures to protect information in our possession against unauthorised access, disclosure, alteration and loss. These include restricting access to authorised personnel, using access controls and authentication on systems we operate, applying updates to software we maintain, and using encrypted connections where appropriate.

No method of transmission over the internet and no method of electronic storage is completely secure. While we work to protect information, we cannot guarantee absolute security, and we do not claim that our systems or the services we deliver are immune from all risk. If you believe your information has been compromised, contact us immediately at support@mahaparvtechonologies.com.

10. Data retention

We retain information for as long as it is needed for the purpose it was collected, and thereafter only where required for legitimate business or legal reasons. In practice:

• Enquiries that do not lead to an engagement are retained for a reasonable period so that we can respond to any follow-up, and are then deleted or anonymised.
• Project records and correspondence are retained for the duration of the engagement and for a period afterwards, to support warranty, support and dispute-resolution needs.
• Invoices, payment records and accounting information are retained for the periods required under applicable Indian tax and company law.
• Client business data held for a project is dealt with as set out in the applicable agreement; on request at the end of an engagement, we will return or delete such data unless we are required to retain it by law.

11. Your rights

Subject to applicable Indian law, you may:

• Ask what personal information we hold about you
• Ask us to correct information that is inaccurate or out of date
• Ask us to delete information that we are no longer required to keep
• Withdraw consent for communication that is not necessary for an active engagement
• Raise a concern about how your information has been handled

To exercise any of these, write to support@mahaparvtechonologies.com with the subject line "Privacy Request", from the email address associated with your enquiry or engagement. We may need to verify your identity before acting on a request. We will respond within a reasonable period, and will explain the position if a request cannot be met in full — for example where records must be retained under tax or accounting law.

12. Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe that a child has provided information to us, please contact us so that it can be removed.

Where we build a system for a client that is used by or involves minors — for example an educational platform — responsibility for consent and lawful use of that data rests with the client operating the system, and specific handling is defined in the project agreement.

13. External links

This website may contain links to third-party websites and services. We do not control those websites and are not responsible for their content, security or privacy practices. We encourage you to read the privacy policy of any website you visit through a link from ours.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, our practices or applicable law. The date at the top of this page shows when it was last revised. Continued use of this website after a change indicates acceptance of the updated policy. We recommend reviewing this page periodically.

15. Contact us

For any question, request or concern relating to this Privacy Policy or to how your information is handled:

• Company: Mahaparv Technologies LLP
• Email: support@mahaparvtechonologies.com
• Phone: 8668695778
• Registered Office: A/P Kasegaon, Tal-Walwa, Dist-Sangli, Kasegaon, Govt. Colony, Kasegaon Police Station, Miraj, Sangli – 416415, Maharashtra, India

If you are not satisfied with our response, our Grievance & Support page explains how to escalate the matter.