Refund & Cancellation Policy

1. General principle

Mahaparv Technologies LLP provides professional services and digital products. Refund eligibility depends on the nature of the service, the stage the project has reached, the applicable agreement and the payment terms agreed with you.

Our approach is straightforward: you should not pay for work that has not been done, and we should be paid for work that has been done. Where an engagement ends early, we settle on that basis rather than applying a blanket rule.

Where a signed agreement, proposal or work order contains specific cancellation or refund terms, those terms apply to that engagement and prevail over this page to the extent of any inconsistency.

2. Custom development projects

Custom software development involves work that is specific to a client and cannot be resold. Refunds are therefore assessed against the work already performed.

• Before work begins. If you cancel after making an advance payment but before we have started requirement study, design or development, the advance is refundable after deducting any documented costs already incurred on your behalf.
• During requirement and design. If you cancel while requirement study or design is in progress, the effort completed up to the date of cancellation is chargeable, and any balance from amounts already paid is refunded. Documents and designs prepared up to that point are provided to you.
• During development. Once development of a milestone has begun, amounts relating to completed and in-progress milestones are not refundable. Any advance held against milestones that have not been started is refundable after adjusting for work in progress.
• After delivery of a milestone. Amounts paid for a milestone that has been delivered and accepted are not refundable. Defects in delivered work that fall within the agreed scope are corrected under the applicable support or warranty terms rather than refunded.
• If we cannot deliver. If Mahaparv Technologies LLP is unable to deliver an agreed scope for reasons attributable to us, and no acceptable alternative is agreed, amounts paid for undelivered work are refunded.

3. One-time digital services

One-time services include items such as a website build, an application deployment, a data migration, a configuration exercise or a design deliverable.

• Cancellation before work starts: refundable, less any documented third-party costs already incurred.
• Cancellation after work has started but before delivery: the proportion of work completed is chargeable; the balance is refunded.
• After the deliverable has been handed over, deployed or made available for use: not refundable, as the service has been performed.

4. Subscription software

This section applies to subscription-based products and hosted services, including any future subscription offering of UdyogPortal.

• Subscriptions may be cancelled at any time. Cancellation stops future renewals and takes effect at the end of the period already paid for.
• Fees for the current subscription period are generally not refundable, and access continues until that period ends.
• Where a subscription is charged for a period during which the service was materially unavailable for reasons attributable to us, a pro-rata credit or refund for the affected period may be provided on request.
• Where a renewal has been charged in error, or charged after a valid cancellation request was received, the amount is refunded in full.
• Where a free trial period is offered, no charge applies during the trial, and you may cancel before it ends without payment.

5. Consulting engagements

• Scheduled consulting sessions cancelled with at least twenty-four (24) hours' notice may be rescheduled at no cost, or refunded if no reschedule is required.
• Sessions cancelled with less than twenty-four hours' notice, or missed without notice, are chargeable.
• For retainer-based advisory arrangements, cancellation takes effect at the end of the current billing period unless agreed otherwise; fees for completed periods are not refundable.
• Once a consulting report, audit or roadmap has been delivered, the fee for that deliverable is not refundable.

6. Third-party charges

Amounts paid to third parties on your behalf or at your direction — including domain registration, hosting, cloud infrastructure, SSL certificates, SMS or messaging credits, payment gateway charges, third-party API or AI service subscriptions, app store fees and software licences — are governed by the terms of those providers.

Such charges are generally non-refundable once purchased or consumed. Where a third-party provider issues a refund to us for a charge you have paid, we pass that amount on to you.

7. Summary table

This table is a summary for convenience. The detailed sections above and the applicable agreement govern in case of any difference.

8. How to request a cancellation or refund

Send a written request by email to support@mahaparvtechonologies.com with the subject line "Cancellation Request" or "Refund Request", including:

• Your name and business or organisation name
• The service, project or subscription concerned
• The invoice number, payment reference or transaction identifier
• The date and amount of the payment
• The reason for the cancellation or refund request

We acknowledge cancellation and refund requests within three (3) working days of receipt, and confirm the outcome, with reasons, within seven (7) working days of receiving the complete information required to assess the request.

9. How approved refunds are processed

• Approved refunds are made to the original payment method or bank account from which payment was received, unless that is not possible, in which case an alternative is agreed with you in writing.
• Refunds are initiated within seven (7) working days of approval. The time taken for the amount to reach your account depends on your bank or payment provider and is typically a further five to ten working days.
• Refunds are processed in Indian Rupees. Bank charges, payment gateway fees or currency conversion differences applied by intermediaries are outside our control and may be deducted by them.
• Applicable taxes are adjusted in accordance with law, and a credit note is issued where required.

10. Situations not eligible for a refund

Refunds are not available in the following circumstances:

• Work that has been completed, delivered and accepted in accordance with the agreed scope
• A change of mind about a requirement that was correctly implemented as specified
• Requests for functionality that was never part of the agreed scope
• Delays caused by inputs, approvals, content or access not being provided by you
• Problems caused by modifications made by you or a third party after handover
• Failure, outage, price change or discontinuation of a third-party service
• Consumed third-party credits or services purchased at your direction

11. If you disagree with a decision

If you are not satisfied with a decision on a cancellation or refund request, you may escalate it as described on our Grievance & Support page. We will review the matter and respond in writing. Nothing in this policy limits any right you may have under applicable Indian law.

12. Contact us

• Company: Mahaparv Technologies LLP
• Email: support@mahaparvtechonologies.com
• Phone: 8668695778
• Registered Office: A/P Kasegaon, Tal-Walwa, Dist-Sangli, Kasegaon, Govt. Colony, Kasegaon Police Station, Miraj, Sangli – 416415, Maharashtra, India